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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Sources of information may include: | books, magazines, newspapers and other referencesstatistical informationinternetrelevant industry associationspast and present staff memberslocal expertsdescendents of deceased persons, especially historic figuresown knowledge, memory and experiencesvideos and television. |
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Knowledge may include: | historical figures buried at the cemetery or crematoriumhistory of the cemetery or crematorium. |
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Specialised requirements may include: | tour purposethemeaccess needsareas of special interestsocial, cultural and religiouslanguage. |
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Workplace policies and procedures may include: | allowable tour areasOHSdress and presentation standardsstaff code of conductuse, care and maintenance of equipmentinternet usedealing with inappropriate client behaviourclient and staff feedback and reviewprofessional development policy. |
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Information materials may include: | brochurespamphletsbusiness cards. |
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Relevant legislation, regulations and codes of practice may include: | Privacy ActscopyrightOHS Public Health ActEnvironment Protection Actlocal government regulationsfuneral services industry code of practicecemetery Acts and by-lawsCrematorium Acts. |
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Tour equipment may include: | microphoneaudiovisual equipmentvideospropsequipment to meet specialised requirements, such as wheelchairs or use of interpreters. |
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Tour program may include: | purposeroutetiming. |
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Facilities may include: | toiletsaccess rampsseats. |
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Health and safety requirements may include: | location of open gravesitescemetery or crematorium equipment movementemergency evacuation proceduresprocedures in case of separation from main group. |
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Specific restrictions may include: | unsafe areasfunerals in progress. |
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Conflicts or difficulties may include: | personal conflict between clientsdominant or disruptive clientsnegative clientssubgroups or cliques within groupperception of favouritism by guidedissatisfaction with tourill or distressed clients. |
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Client feedback and review may include: | written evaluation sheetverbal. |
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Areas for improvement may include: | time managementvoice projectiontour commentaryverbal communication. |
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Appropriate strategies may include: | workplace mentoringspecific courses. |